Become a IT Support Professional
A technology/workstation support professional plays a key role in assisting users who are experiencing problems with their everyday applications. In this role, you’ll handle first hand calls and/or tickets for users that need assistance with technical problems.
Careers in Technology / Workstation Support
Computer User Support Specialist
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.
Salary range: $28,280 – $80,180
Hiring industries:
- Employment services
- Software publishers
- Computer system design and other related services
- Management of companies and enterprises
Customer Service Representative
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
Salary range: $20,378 – $42,502
Hiring industries:
- Administrative and support services
- Retail trade
- Insurance carriers and related activities
- Monetary authorities, credit intermediation, and related activities
Training and Development Specialist
Training and development specialists plan, conduct, and administer programs that train employees and improve their skills and knowledge.
Salary range: $31,980 – $97,660
Hiring industries:
- Professional, scientific, and technical services
- Healthcare and social assistance
- Finance and insurance
- Educational services; state, local, and private
- Manufacturing
Other job titles:
- Help Desk Specialist
- Technical Support
- End-User Technician
- Software Quality Assurance
- Infrastructure Solution Designer
- PC Support Specialist
- System Administrator
- Support Technician
- Computer Technician
- Support Engineer
- Maintenance Technician
- PS Systems Coordinator
Source: BLS.gov